ACT ON SPECIFIED COMMERCIAL TRANSACTIONS
SELLER
HUMANCLOUD
PERSON RESPONSIBLE FOR SALES
JINUN KUREMOTO
BUSINESS ADDRESS
5-10-23 Tsuruhashi Ikunoku Osakashi Osaka
544-0031 JAPAN
PHONE NUMBER
070-9010-0465
*Sales calls are not accepted.
EMAIL ADDRESS
support@humanabovethecloud.com
PRODUCT PRICES
Prices listed on each product page (tax included)
ADDITIONAL FEES
In addition to the product or servise prise, customers may be required to pay the following fee:
Shpping fee: Flat rate of JPY 770
All applicable fees will be displayed during the checkout process
PAYMENT METHODS
The following payment methods are accepted:
• Credit cards
• Domestic bank transfers ( Japan )
PAYMENT TIMING
• Credit card payments are processed immediately at the time of purchase.
• Bank transfers must be completed within 3 days from the order date.
DELIVERY TIME
• Orders are processed within 3–5 business days.
• Physical products are delivered within 14 days after the order is completed.
• Digital services or services available immediately can be used right after the order is placed.
RETURNS AND EXCHANGES
All Stripe users are required to maintain a fair refund policy. Our exchange and refund policy is as follows:
＜Customer-Initiated Returns / Exchanges＞
• Before shipment
Orders can be canceled by clicking the cancellation button on the website before the item has been shipped.
• After shipment
Refunds or exchanges are available only for unopened items if the customer contacts our Customer Support Center (※insert e-mail address) within 10 days of receiving the product.
Opened items are not eligible for return or exchange.
＜Defective Products or Services＞
If a product is defective or incorrect, please contact our Customer Support Center (※insert e-mail address).
We will cover the return shipping cost and provide a refund or a replacement product.
RETURN SHIPPING FEES
The Company bears shipping costs for defective or incorrect items.
Customers are responsible for shipping costs for returns due to personal reasons.